Terms of service
NAIMA ESSENCE LTD
Terms of service
Last Updated: 29 July 2026
1. Introduction
Welcome to the Naima Essence Ltd website (“Website”).
These Terms and Conditions govern your use of our Website and the purchase of products from Naima Essence Ltd.
By accessing this Website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our Website.
2. About Us
This Website is owned and operated by:
Naima Essence Ltd
Company Registration Number: 15673093
Registered in England and Wales
Registered Office:
Suite W02 Howard Road
Stanmore
HA7 1FW
United Kingdom
Telephone:
Email:
Throughout these Terms and Conditions, “Naima Essence Ltd”, “we”, “our” and “us” refer to Naima Essence Ltd.
“Customer”, “you” and “your” refer to any person purchasing products from or using this Website.
3. Eligibility
To place an order through our Website, you must:
- Be at least 18 years of age or have permission from a parent or legal guardian.
- Provide accurate, complete and current information.
- Be legally capable of entering into a binding contract.
- Use the Website only for lawful purposes.
We reserve the right to refuse or cancel orders where we reasonably believe these conditions have not been met.
4. Products
Naima Essence Ltd specialises in premium fragrance products, including perfume oils, fragrances and related accessories.
We make every reasonable effort to ensure that product descriptions, images, pricing and availability are accurate.
However:
- Product images are provided for illustrative purposes only.
- Colours may vary depending on your device or screen settings.
- Packaging may occasionally differ from product photographs due to updates or supplier changes.
- Fragrance is subjective and may vary based on individual skin chemistry, environment and perception.
Minor variations between batches do not constitute a product defect.
5. Product Availability
All products are subject to availability.
Adding an item to your shopping basket does not reserve that item.
If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible to discuss:
- A refund.
- A replacement product.
- Waiting for new stock (where applicable).
6. Pricing
All prices displayed on our Website are shown in Pounds Sterling (£) unless otherwise stated.
We make every reasonable effort to ensure pricing is accurate.
However, in the event of a genuine pricing error, we reserve the right to:
- Cancel the order before dispatch.
- Contact you with the correct price.
- Offer you the option to continue with the order at the correct price or receive a full refund.
Prices may change without prior notice, but any changes will not affect orders that have already been accepted.
7. Placing an Order
When you place an order:
- You are making an offer to purchase the selected products.
- You will receive an order confirmation email acknowledging receipt of your order.
- This confirmation does not mean your order has been accepted.
- A contract between you and Naima Essence Ltd is formed only when your order has been accepted and dispatched.
We reserve the right to refuse or cancel any order where reasonably necessary, including where:
- Payment cannot be authorised.
- Fraud is suspected.
- Pricing errors occur.
- Products are unavailable.
- Incorrect customer information has been supplied.
If payment has already been taken for a cancelled order, a full refund will be processed using the original payment method.
8. Payment
Payment must be received in full before products are dispatched.
We accept payment using the payment methods made available during checkout, which may include:
- Debit cards
- Credit cards
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Other payment methods supported by Shopify from time to time
Payments are processed securely through authorised third-party payment providers.
Naima Essence Ltd does not store your full payment card details.
9. Delivery
Naima Essence Ltd aims to dispatch orders as quickly as possible.
Estimated delivery times provided on our Website are for guidance only and are not guaranteed unless expressly stated.
Delivery times may vary due to factors outside our reasonable control, including:
- High order volumes
- Courier delays
- Weather conditions
- Public holidays
- Customs clearance for international orders
- Other unforeseen circumstances
We are not responsible for delays caused by third-party delivery companies once an order has been dispatched.
If your order has not arrived within a reasonable period, please contact us and we will work with the delivery provider to help resolve the issue.
10. Shipping
Shipping charges are calculated during checkout and will be displayed before you complete your purchase.
We currently offer shipping to destinations made available through our Website.
For international orders:
- Customers are responsible for ensuring that fragrance products are permitted to be imported into their country.
- Any customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country are the responsibility of the customer unless stated otherwise.
- Delivery times for international orders may vary depending on customs procedures and local delivery services.
We reserve the right to refuse shipment to certain locations where delivery is not possible or is restricted by law.
11. Risk and Ownership
Ownership of the products passes to you once:
- Full payment has been received; and
- The products have been delivered to the delivery address provided in your order.
The risk of loss or damage to the products passes to you upon delivery.
If you believe a parcel has been lost or delivered incorrectly, please contact us as soon as possible so we can assist you in investigating the matter with the courier.
12. Order Cancellations
Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.
Where the order has not yet been processed or dispatched, we will normally cancel the order and provide a full refund using the original payment method.
After Dispatch
If your order has already been dispatched, cancellation may no longer be possible.
In this situation, you may be able to return the goods in accordance with our Returns and Refund Policy and your statutory rights under UK consumer law.
13. Returns
We want you to be satisfied with your purchase.
If you change your mind, you may have the right to return eligible items in accordance with the Consumer Contracts Regulations 2013.
To be eligible for a return:
- The product must be unused.
- The product must be unopened.
- The hygiene seal (where applicable) must remain intact.
- The product must be returned in its original packaging.
- The item must be in a resaleable condition.
For hygiene and safety reasons, we cannot accept returns of opened or used fragrance products unless they are faulty, damaged or not as described.
Please contact us before returning any product so that we can provide return instructions.
14. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery;
- Faulty;
- Defective; or
- Incorrectly supplied,
please contact us as soon as reasonably possible after receiving your order.
Where appropriate, we may request photographs of the product and packaging to help assess the issue.
If the product is confirmed to be faulty, damaged or not as described, we will, in accordance with your legal rights, offer an appropriate remedy, which may include:
- A replacement;
- A repair (where appropriate); or
- A full or partial refund.
Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015.
15. Refunds
Approved refunds will normally be processed using the same payment method used for the original purchase.
Please note:
- Refund processing times may vary depending on your payment provider or bank.
- Original delivery charges may only be refunded where required by law.
- Return postage costs may be the responsibility of the customer unless the item is faulty, damaged or incorrectly supplied.
We reserve the right to refuse a refund where returned products do not meet the conditions set out in these Terms and Conditions or our Returns Policy.
16. Your Consumer Rights
Nothing in these Terms and Conditions limits or excludes any rights you have under applicable consumer protection laws, including the:
- Consumer Rights Act 2015;
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
- Other applicable UK consumer legislation.
If any provision of these Terms and Conditions conflicts with your statutory rights, your statutory rights will take precedence.
17. Acceptable Use of the Website
By using this Website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website.
You agree not to:
- Use the Website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our Website, servers or systems.
- Introduce viruses, malware or other harmful software.
- Copy, reproduce or exploit Website content without our prior written permission.
- Interfere with the operation or security of the Website.
- Misrepresent your identity or provide false information.
We reserve the right to suspend or restrict access to our Website if we reasonably believe these Terms and Conditions have been breached.
18. Intellectual Property
Unless otherwise stated, all content available on this Website is owned by or licensed to Naima Essence Ltd and is protected by applicable intellectual property laws.
This includes, but is not limited to:
- The Naima Essence name and branding.
- Logos and trademarks.
- Product names (where protected).
- Product descriptions.
- Website design and layout.
- Images and graphics.
- Videos.
- Text and written content.
- Marketing materials.
You may access and use the Website for your personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, publish, sell or otherwise exploit any content from this Website without our prior written permission.
19. Product Reviews and User Content
Customers may have the opportunity to submit reviews, comments, photographs or other content relating to our products or services.
By submitting such content, you confirm that:
- You own the content or have permission to share it.
- The content is accurate to the best of your knowledge.
- The content does not infringe the rights of any third party.
- The content is not unlawful, abusive, defamatory, offensive or misleading.
By submitting reviews or other content, you grant Naima Essence Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for the purposes of promoting our products and services.
We reserve the right to edit, refuse or remove user-generated content that we consider inappropriate or in breach of these Terms and Conditions.
20. Product Information
We make every reasonable effort to ensure that product descriptions, fragrance notes, ingredient information and other details displayed on our Website are accurate.
However:
- Fragrance perception is subjective and varies from person to person.
- Individual skin chemistry may affect how a fragrance smells and how long it lasts.
- Product colours and packaging may vary slightly from images shown on the Website due to manufacturing updates or screen settings.
Minor variations do not constitute a fault or defect.
21. Product Use and Allergy Disclaimer
Our fragrance products are intended for external use only.
Customers should:
- Follow all instructions provided with the product.
- Avoid contact with the eyes.
- Keep products out of the reach of children.
- Store products in a cool, dry place away from direct sunlight and heat.
- Discontinue use if irritation or an allergic reaction occurs.
If you have known allergies or sensitive skin, we recommend performing a patch test before regular use.
Naima Essence Ltd shall not be liable for adverse reactions resulting from misuse of products, failure to follow instructions or known allergies that were not disclosed to us.
Nothing in this section excludes or limits liability where such exclusion is not permitted by law.
22. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded under applicable law.
Subject to the above, Naima Essence Ltd shall not be liable for:
- Indirect or consequential losses.
- Loss of profits.
- Loss of business opportunities.
- Loss of data.
- Loss arising from delays beyond our reasonable control.
- Any loss resulting from misuse of products.
Our total liability in relation to any order shall not exceed the amount paid by the customer for the relevant products, except where the law provides otherwise.
23. Events Beyond Our Reasonable Control (Force Majeure)
Naima Essence Ltd shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.
Examples include, but are not limited to:
- Natural disasters.
- Floods.
- Fire.
- Severe weather.
- Pandemic or epidemic.
- Government action.
- Industrial disputes.
- Power failures.
- Internet outages.
- Transport disruptions.
- Shortages of materials or products.
- Acts of terrorism or civil unrest.
Where such circumstances arise, we will make reasonable efforts to fulfil our obligations as soon as practicable.
24. Website Availability
While we aim to ensure that our Website is available at all times, we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict access to the Website for maintenance, updates, security reasons or circumstances beyond our control.
We shall not be liable for any temporary interruption to the availability of the Website.
25. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information.
By using this Website, you acknowledge that you have read our Privacy Policy.
26. Third-Party Links
Our Website may include links to third-party websites or services for your convenience.
These websites are operated independently of Naima Essence Ltd and have their own terms, conditions and privacy policies.
We are not responsible for the content, security or practices of any third-party website, and your use of such websites is entirely at your own risk.
27. Changes to These Terms and Conditions
Naima Essence Ltd may update these Terms and Conditions from time to time to reflect:
- Changes in our business operations.
- Changes in applicable laws or regulations.
- Improvements to our services.
- Changes to our products or Website.
The latest version will always be published on our Website with the updated “Last Updated” date.
Any changes will apply to future orders placed after the updated Terms and Conditions have been published.
28. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms and Conditions.
The remaining provisions shall continue in full force and effect.
29. Waiver
If Naima Essence Ltd delays or chooses not to enforce any provision of these Terms and Conditions, this shall not constitute a waiver of our right to enforce that provision or any other provision at a later date.
30. Entire Agreement
These Terms and Conditions, together with our:
- Privacy Policy
- Returns & Refund Policy
- Shipping Policy
- Cookie Policy
and any other policies expressly referred to on our Website, constitute the entire agreement between you and Naima Essence Ltd regarding your use of this Website and the purchase of our products.
Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer law.
31. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or relating to these Terms and Conditions, your use of the Website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
32. Contact Us
If you have any questions about these Terms and Conditions or require assistance regarding an order, please contact us.
Naima Essence Ltd
Company Registration Number: 15673093
Registered in England and Wales
Registered Office
Suite W02 Howard Road
Stanmore
HA7 1FW
United Kingdom
Telephone
Email
We aim to respond to customer enquiries as promptly as reasonably possible during our normal business hours.
Final Statement
Thank you for choosing Naima Essence Ltd.
We are committed to providing premium fragrance products together with excellent customer service, fair business practices and a secure online shopping experience.
Your trust is important to us, and we appreciate every opportunity to serve you.
Last Updated: 29 July 2026
© 2026 Naima Essence Ltd. All rights reserved.