Frequently Asked Questions

1. What products does Naima Essence offer?

Naima Essence offers a carefully curated collection of luxury fragrance oils, Eau de Parfum sprays, and fragrance-inspired scents, crafted to deliver exceptional quality and long-lasting performance.

2. Are your fragrances long-lasting?

Yes. Our fragrances are carefully formulated using premium ingredients to provide excellent longevity. Performance may vary depending on the fabric, environment and method of application.

All Naima Essence fragrances are intended for external use only and are recommended for application on clothing rather than directly on the skin. Avoid contact with the eyes, keep out of reach of children, and store in a cool, dry place away from direct sunlight.

3. Do you ship across the UK?

Yes. We deliver throughout the United Kingdom using trusted courier services.

4. Do you offer international shipping?

Yes. We currently offer international shipping to selected countries. Shipping options and delivery times will be shown during checkout.

5. How long does delivery take?

Most UK orders are dispatched promptly and typically arrive within 2–5 working days. Delivery times may vary during busy periods.

6. Can I return my order?

Please refer to our Returns & Refund Policy for full details regarding returns, exchanges and eligibility.

7. How can I contact Naima Essence?

Email: support@naimaessence.com

Phone: +44 7341 644544

Or use the contact form on our Contact Us page.

8. Where is Naima Essence located?

Naima Essence
Champion Mall, Unit 2
495 Wembley High Road
Wembley
HA0 2DH
United Kingdom

9. Can I visit your store?

Yes. Customers are welcome to visit our Wembley store during our opening hours.

Opening Hours:

Monday – Saturday: 5:00 PM – 7:00 PM

Sunday: Closed

10. Do you offer trade or wholesale opportunities?

Yes. We welcome trade and wholesale enquiries. Please contact us at support@naimaessence.com, and our team will be happy to assist you.