Shipping Policy
NAIMA ESSENCE LTD
Shipping Policy
Last Updated: 29 July 2026
Shipping – Quick Reference
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Topic |
Summary |
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Order Processing |
Orders are processed as quickly as possible during our normal business hours. |
|
Shipping Charges |
Shipping costs are calculated and displayed at checkout before payment is completed. |
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Order Tracking |
Tracking information will be provided where available and applicable. |
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Delivery Times |
Estimated delivery times are provided for guidance only and are not guaranteed. |
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International Shipping |
Available to selected destinations. Customers are responsible for any applicable customs duties, taxes or import charges unless stated otherwise. |
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Incorrect Address |
Please ensure your delivery address is accurate before placing your order. |
|
Need Help? |
Contact us if you have any questions about your delivery or shipping. |
1. Introduction
This Shipping Policy explains how Naima Essence Ltd processes, dispatches and delivers orders placed through our website.
It should be read together with our Terms of Service, Privacy Policy, and Returns & Refund Policy.
Our aim is to deliver every order safely, securely and as quickly as reasonably possible.
2. Contact Details
If you have any questions regarding shipping or delivery, please contact us.
Naima Essence Ltd
Company Registration Number: 15673093
Registered Office:
Suite W02 Howard Road
Stanmore
HA7 1FW
United Kingdom
Telephone: 07341 644544
Email: support@naimaessence.com
3. Order Processing
Orders are normally processed during our regular business hours.
We aim to dispatch orders as quickly as reasonably possible after payment has been successfully authorised.
Orders placed:
- On weekends;
- On public holidays; or
- Outside normal business hours,
will normally be processed on the next working day.
During busy periods such as seasonal promotions, holidays or product launches, processing times may be slightly longer.
4. Shipping Charges
Shipping costs are calculated automatically during checkout based on factors such as:
- Delivery destination.
- Order value.
- Parcel size and weight.
- Shipping method selected.
The applicable shipping cost will always be displayed before you complete your purchase.
5. Delivery Times
Estimated delivery times shown on our Website are provided as a guide only.
Although we work with reliable delivery partners, delivery times cannot be guaranteed.
Delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather.
- Transport disruption.
- Customs inspections.
- Industrial action.
- High seasonal demand.
- Public holidays.
Naima Essence Ltd is not responsible for delays caused by third-party delivery providers after dispatch.
6. Order Tracking
Where tracking is available, you will receive tracking details once your order has been dispatched.
Tracking information is provided directly by the delivery provider and may take some time to become active after dispatch.
If you have not received tracking information where expected, please contact us and we will be happy to assist.
7. Delivery Address
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
If an incorrect or incomplete delivery address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply.
- The parcel may be returned to us.
- We cannot guarantee that changes can be made once an order has been processed or dispatched.
If you notice an error in your delivery address, please contact us immediately. We will do our best to assist if your order has not yet been dispatched.
8. International Shipping
Naima Essence Ltd may offer international shipping to selected destinations.
Availability of international shipping depends on the destination country and any applicable shipping restrictions.
Customers are responsible for ensuring that the products they order may legally be imported into their country.
We reserve the right to refuse or cancel international orders where shipping is prohibited or impractical.
9. Customs, Duties and Taxes
For international deliveries, your order may be subject to:
- Customs duties
- Import taxes
- Value Added Tax (VAT) or equivalent local taxes
- Customs clearance charges
- Other government fees
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping charge.
Naima Essence Ltd has no control over these charges and cannot estimate their amount.
10. Lost or Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us.
We will work with the delivery provider to investigate the shipment and keep you informed of any updates.
Where a parcel is confirmed as lost in transit, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and the outcome of the courier’s investigation.
11. Failed Deliveries
If delivery cannot be completed because:
- An incorrect address was provided;
- Delivery attempts were unsuccessful;
- The parcel was not collected from a collection point; or
- The parcel is returned to us,
we may contact you to arrange redelivery.
Additional shipping charges may apply for resending returned parcels where the failed delivery was not caused by Naima Essence Ltd or the delivery provider.
12. Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as reasonably possible after receiving it.
Where possible, please provide:
- Your order number.
- Photographs of the damaged packaging.
- Photographs of the damaged product.
- A brief description of the issue.
We will investigate the matter promptly and, where appropriate, provide a replacement, repair or refund in accordance with your statutory rights.
13. Events Beyond Our Control
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:
- Severe weather conditions.
- Natural disasters.
- Industrial action.
- Transport disruption.
- Customs delays.
- Public health emergencies.
- Government restrictions.
- Other unforeseen events.
While we will make every reasonable effort to minimise delays, Naima Essence Ltd cannot accept responsibility for delivery delays caused by such events.
14. Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery services, business operations or legal requirements.
The most recent version will always be published on our Website together with the updated “Last Updated” date.
15. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Naima Essence Ltd
Company Registration Number: 15673093
Registered in England and Wales
Registered Office
Suite W02 Howard Road
Stanmore
HA7 1FW
United Kingdom
☎️ Telephone
Email 📧
support@naimaessence.com
We aim to respond to all shipping enquiries as promptly as reasonably possible during our normal business hours.
Final Statement
Thank you for choosing Naima Essence Ltd.
We are committed to delivering your order safely, efficiently and with the highest level of customer care. We appreciate your trust and will always do our best to ensure your shopping experience is straightforward and enjoyable.
* Free Shipping *
Free UK Standard Delivery on orders over £50.
Last Updated: 29 July 2026
© 2026 Naima Essence Ltd. All rights
