Return & Refund Policy
Returns & Refund Policy
Last updated: 31 July 2026
At Naima Essence Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used perfume oils.
- Opened perfume sprays.
- Products that have been damaged after delivery.
- Gift cards.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
Email: support@naimaessence.com
We will resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error or the item is faulty.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged.
- The product is faulty.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the standard returns process.
Contact Us
If you have any questions about this policy, please contact us:
Naima Essence Ltd
Email: support@naimaessence.com
Website: www.naimaessence.co.uk
